Administrator Access

Before registering as a Symphony Administrator for your company, follow these steps to verify that you are a Point of Contact (POC) at the System for Award Management (SAM.gov).

1. Only SAM Points of Contact can register for Symphony as an Administrator.

1. Go to SAM.gov and sign in.

2. Use the Search option and filter the results by Entity Information (See Figure 1).

3. Enter the Company name or UEI.

4. Select your company name.

5. Go to the Points of Contact tab (See Figure 1). 

Figure 1. SAM Entity Records                            

2. Download a copy of your SAM record 

After registering in Symphony you must Submit a Ticket and provide your SAM UEI and a copy of your POC information so that we can verify your access.

• The documentation must show the Point of Contact's name and email address.
• If your name is not listed, Register as a Business User.

3. Register Now

SAM.gov Points of Contact are the only authorized users for an organization we verify when you register on the right website for the contract vehicle (See Figure 2).

• Registering with a group email address is not allowed. Only use an individual email account.
• Symphony has no affiliation with SAM and only uses it to verify your entity information. 
• Your email address can only be linked to one company on a Symphony website. 
• Registration and administrative tasks happen in Symphony only.
• A user must set up their preferred Multi-factor Authentication (MFA) method. 
• All users must register. You cannot add users.
• Direct links are available at the top of the page.

Figure 2. Register Now link

Symphony sends an email to validate that your email address is correct. 

• You will enter the validation code from this email to continue registering. 
• Please check your spam or trash folders if you do not receive an email. 
• You may press cancel at this time if you need to start over and try again.

4. Acknowledge the Checklist

Have the requirements ready before registering (See Figure 3).  

Figure 3. Registration Requirements 

5. Register for your Organization

Enter the SAM.gov UEI for the Prime Entity, who will receive the contract award or the contract holder. 

• Do not enter the UEI of a CTA Contractor, Subcontractor, or JV Member.
  
• If you have more than one cage code assigned to your UEI, include the cage code with the UEI.
• A company cannot share its data with another company under separate registrations.

Pay close attention to the cage code retrieved from SAM so you register for the right company.  

• If the information displayed is correct, choose “Yes” to proceed.
• If you register incorrectly, please Submit a Ticket.

6. Configure your Account 

1. Your username is your email address but your first and last name will help identify your account. 
2. For Multi-Factor Authentication, you can use any time-based Authenticator Application (See Symphony Authentication). 
3. Please complete your registration by entering the code your MFA tool provides. 

• Use an Authenticator Application or choose text messages (See Figure 4). 
• Email is not an option.
• Scanning the QR code with your phone camera will not work for future logins.

Figure 4. MFA Set-up screen

A confirmation page will let you know when you have successfully registered. 

7. Request Activation

Once your registration is complete, contact us with your SAM UEI and a copy of your POC information so that we can verify your access and activate your account. There is no auto-activation.

Need help? Contact us  

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