The following are some frequently asked questions regarding the Symphony help desk.
How do I get started with Symphony?
Step 1. Register for Symphony
Step 2. Understand Multi-Factor Authentication
Step 3. Understand Administrative Functions
Step 4. Log in to Symphony
Step 5. Explore the Features of Symphony
How do I find solutions in the helpdesk?
Enter a keyword in the search box. The helpdesk performs a search on the keywords in a starts-with mechanism and shows the exact match results first and the partial matches follow. Typing in a whole question is not recommended.
How do I submit a ticket to the helpdesk?
Click the +New Support Ticket link on the help page.
How do I check my ticket status?
The help desk login is currently unavailable. The ticket status link is only available for agents.
When will the helpdesk respond?
If you open a support ticket and you do not receive a response within four regular business hours (ET) Monday through Friday except for Federal Holidays, your firewall may be preventing our messages from reaching you. Please check your junk/spam folders for firstname.lastname@example.org.
How do I call the help desk?
Due to the nature of software applications, there is no phone number to call. Please open a ticket and we will be happy to set up a video conference via Google Meet or attend a meeting with the tool of your choice.
If you still need help, contact us.
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