Set Up and Use Multi-Factor Authentication (MFA)

Purpose: This guide helps you set up your mandatory Multi-Factor Authentication (MFA) method and troubleshoot common issues with receiving or using your security code.

Table of Contents  

• Before You Start
• Steps

1. Set Up with an Authenticator App

2. Set Up with Text Messaging (SMS)

3. Change Your MFA Method  

• Troubleshooting
• Related Articles / Links

Before You Start

Make sure you know the following security rules before you begin:

• MFA is required for every user and every sign-in attempt.

• Google Authenticator is the recommended app, as it supports multiple accounts.

Warning: Users with international or U.S. Territory phone numbers must use an authenticator app, not text messages.

Restriction: MFA codes are not allowed via email due to security requirements.

Steps

1. Set Up with an Authenticator App

This is the most reliable method. It uses a time-based code generator on your smartphone or desktop browser.

1. Download and Install: Search for and install an Authenticator App (e.g., Google Authenticator) on your smartphone or a browser extension.
2. Scan the Code: On the Symphony MFA screen, use your app or extension to Scan the QR code.
3. Confirm Code: Enter the displayed One-Time Passcode (OTP) into the Symphony field to validate the setup.
4. Rename (Optional): If you have multiple accounts, rename the code in the app to reflect the Contract Vehicle (e.g., "Polaris") for easier tracking.
     

MFA setup screen showing the QR code and the field to enter the six-digit passcode.

2. Set Up with Text Messaging (SMS)

If you prefer to receive your code via Short Message Service (SMS), follow this method.

1. Select SMS: On the MFA screen, select the SMS option.
2. Enter Details: Enter your wireless carrier and your wireless phone number.
3. Confirm Code: Enter the six-digit code you receive via text message into the Symphony field to validate the setup.
    

MFA setup screen showing the option to select SMS and the fields for carrier and phone number.

3. Change Your MFA Method

If you need to switch your MFA method (e.g., got a new phone), the steps depend on whether you can still sign in.

1. If you can sign in: Go to your Profile Icon → My Credentials tab to retrieve the QR code and set up your new phone or app.
2. If you are locked out: Submit a Ticket to the help desk, as only the help desk can reset a locked MFA profile.
    
   

My Credentials tab showing the QR code display for MFA changes.

Troubleshooting

Related Articles / Links

• Update Your Symphony Account Details—Guide on how to change your profile/MFA while signed in
• Submit a Ticket to the Symphony Help Desk—For MFA resets or technical lockouts