Please follow these instructions to successfully use your phone for Multi-factor Authentication in Symphony during Registration.

 

If you want to receive text messages from Symphony, follow these steps when you register. 

  1. Select the SMS option at the MFA set-up step. 
  2. Enter your wireless carrier.
  3. Enter your wireless phone number. 
  4. Enter the six-digit code received via text in the field provided.
  5. Click Authenticate.  

 

When you sign in, if a text message takes more than 5 minutes to arrive, it will be expired. 

Start over to request the code again. 

Sometimes disabling wi-fi helps speed up the delivery of the code. 

Incorrect MFA message

 

If you want to receive text messages from Symphony after registration, contact us and we can help you change your MFA method. Please provide the following information. 

  1. Your wireless carrier.
  2. Your wireless phone number.


If you still need help, contact us.


Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.
Copyright © 1999-2023 Apex Logic, Inc. All Rights Reserved | PrivacyEU Data Protection Notice