To receive text messages from Symphony, follow these steps when you register.
- Select the SMS option at the MFA set-up step
- Enter your wireless carrier
- Enter your wireless phone number
- Enter the six-digit code received via text
- Click Authenticate.
Troubleshooting
Users with international phone numbers must use an authenticator app (See Smartphone Apps for MFA or MFA Browser Extensions).
If a text message takes more than 5 minutes to arrive during login, it will expire (See Figure 1). Request the code again by starting over.
Sometimes disabling wi-fi helps speed up the delivery of the code.
Figure 1. Incorrect MFA message
How to Make Changes to Your Text Messages
Submit a Ticket to change or update your MFA text messages if you can't sign in.
Include the following information.
- Your wireless carrier.
- Your wireless phone number.
If you can still sign in, go to the Profile Icon and update your phone number in the Credentials screen.
Need help? Contact us
Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.
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