MFA by Text Message

Modified on Mon, 9 Dec at 3:19 PM

To receive text messages from Symphony, follow these steps during registering:

Select the SMS option during the MFA setup
Enter the wireless carrier
Enter the wireless phone number
Enter the six-digit code received via text
Click Authenticate

Troubleshooting Text Message Delivery

Users with international phone numbers must use an authenticator app. (See Smartphone Apps for MFA or MFA Browser Extensions).

If a text message takes more than 5 minutes to arrive during login, it will expire (see Figure 1).

Request a new code by restarting the login process.
Disabling wi-fi may help speed up the code delivery.
Restart the phone and try again.
Verify there is not a carrier outage in the area.
Contact us for immediate access through an authenticator app.

Updating MFA Text Messages

To change or update MFA text message settings,

submit a ticket with the following information (see Figure 2):

Select the Contract Vehicle to identify the website
Select MFA
Select the preference as Text Message
Include the phone number and wireless carrier

Figure 1. Incorrect MFA message

Figure 2. Submitting a ticket for MFA Updates

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