The following are some frequently asked questions regarding Symphony Multi-Factor Authentication. If you still need help, contact us.
What Authenticator App should I use?
We recommend Google Authenticator to retrieve the six-digit codes each time you sign into Symphony because it is free, easy to use, and supports multiple accounts.
Where is my text message code?
The SMS (text message) delivery of the six-digit code can be unreliable. Sometimes disabling Wi-Fi helps speed up the delivery of the text code if it takes more than 2-3 minutes to arrive.
How do I change my MFA method?
If you can't sign into Symphony at the MFA step, please contact us. Let us know what method you want to use and we can provide your QR code or update your phone number and wireless carrier for text messages.
Can I get my MFA code via email?
No. Email codes are not allowed due to security requirements.
Why is my MFA code incorrect?
If your code is expired or does not match your Symphony registration, please contact us. Let us know what method you want to use and we can provide your QR code or update your phone number and wireless carrier for text messages.
|Users should be aware that the information available on this website may not reflect the official positions of the government. Views and opinions expressed by agents of Apex Logic, Inc. are those of the employees and do not necessarily reflect the view of the government or any of its officials. Guidelines and requirements provided by the government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer please contact us.|
|Copyright © 1999-2023 Apex Logic, Inc. All Rights Reserved | Privacy | EU Data Protection Notice|