How to Use an Authenticator App
To successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the following video or follow the step-by-step instructions.
Click here to watch the video on YouTube.
1. Download an App
To begin, please download an Authenticator App from iTunes or Google Play on your smartphone.
We recommend Google Authenticator (See Figure 1). It is free, easy to use, and supports multiple accounts.
2. Use the App
Once installed, follow these steps:
- Open the app
- Choose scan QR code
- Scan the QR code when registering
- Verify the account name
- Enter the code when prompted
- Click Authenticate
Figure 1. Google Authenticator
You must have a unique code for each Symphony website you access. If you have multiple Symphony accounts, rename the codes to tell them apart.
How to Scan a QR Code After Registration
If you can still sign in, go to the Profile Icon and scan the QR code in the Credentials screen.
- Contact us for a QR code if you are already registered and can't sign in (See Figure 2)
Figure 2. MFA Sign-In Requirement
A QR code requires you to download an Authenticator App from iTunes or Google Play on your mobile phone.
We recommend Google Authenticator. It is free, easy to use, and supports multiple accounts.
Once installed, follow these steps:
- Open the app
- Choose scan QR code
- Scan the QR code we provide upon request
- Verify the account name
- Go to the correct Symphony website
- Enter your credentials
- Click Sign In
- Return to your MFA app on your mobile phone
- Enter the code from the matching account
- Click Authenticate
If you have multiple Symphony accounts, rename the codes in your app to reflect your use of the One-Time Passcode (OTP). You must have a unique code for each Symphony website you access.
Need help? Contact us
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